Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home with DreamLine.
What is the typical delivery timeframe for furniture items?
Standard shipping for small home decor items takes 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days as they require specialized freight handling to ensure they arrive in perfect condition.
Do you offer white-glove delivery and assembly services?
Yes, we offer White-Glove Delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home textiles and furniture?
We offer a 30-day return window for most items. Products must be in original condition. Please note that for hygiene reasons, mattresses and bedding cannot be returned once the original packaging has been opened.
Are your wood products sustainably sourced?
At DreamLine, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact and long-lasting quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will contact you directly via phone or SMS to schedule a specific delivery window.